Category: Licensing Authorities

Anyone may file a complaint with regard to licensed practitioners in West Virginia. Below is a list of state licensing authorities that consumers may contact with inquiries and complaints. Each individual licensing authority may have its own specific procedure for filing a complaint. You will likely be asked to send copies of all documentation, names of alleged violators, and your name and address.

Social Workers

WV Board of Social Work Examiners       
P.O. Box 5459        
Charleston, WV 25361       
1 (304) 558-8816
Email: amy@wvsocialworkboard.org        
www.wvsocialworkboard.org

  • call, fax, or e-mail to request complaint form or download form from website
  • statement of complaint must be mailed

Salvage yards

WV Division of Highways       
Right-of-Way Division       
State Capitol Complex, Bldg. 5   
1900 Kanawha Blvd., East       
Charleston, WV 25305-0330       
ATTN: Bill Light       
1 (304) 558-9341       
Email: belight@dot.state.wv.us or       
info@dot.state.wv.us

  • contact the above central office, or call your local DOH district office to place complaint

Real Estate Appraisers

WV Real Estate Appraiser Licensing & Certification Board       
2110 Kanawha Blvd., E.        
Suite 101       
Charleston, WV 25311       
1 (304) 558-3919      
Email: wvappbd@mail.wvnet.edu        
www.wvappraiserboard.org

  • file written complaint with board
  • send copy of appraisal if available
  • calls to board welcome before complaint is filed to discuss situation only

Radiologic Technologists

WV Medical Imaging and Radiation Therapy Technology Board of Examiners
P.O. Box 638
1715 Flat Top Road       
Cool Ridge, WV 25825       
1 (304) 787-4398
1 (877) 609-9869       
Email: wvrtboe@suddenlinkmail.com        
www.wvrtboard.org

  • write, e-mail, or call office with complaint
  • complaint form available on the website

Psychologists

West Virginia Board of Examiners of Psychologists       
P.O. Box 3955       
Charleston, WV 25339-3955       
1 (304) 558-3040       
Email: wvpsychologybd@mail.state.wv.us        
www.wvpsychbd.org

  • call or write to request complaint form
  • form available on web site

Private Investigators and Security Service

Private Investigators Division   
Office of the Secretary of State        
Building 1, Suite 157-K       
1900 Kanawha Blvd., East       
Charleston, WV 25305-0770       
1 (304) 558-6000
1 (866) 767-8683       
www.wvsos.com

  • call to request complaint form or download form from website
  • name and address is helpful, but not required
  • send supporting documentation if available

Physical Therapists

WV Board of Physical Therapy
101 Dee Drive
Charleston, WV 26301
1 (304) 558-0367
1 (304) 558-0369 (fax)
Email: wvbopt@wv.gov       
www.wvbopt.com

  • complaint must be in writing
  • call or write to request complaint form or download form from website under PT/PTA
  • must be signed by complainant
  • send to board

Nursing Homes

Nursing Home Administrators Licensing Board
Alberta Slack, Executive Director
P.O. Box 522
Winfield, WV 25213
1 (304) 586-4070
Email: alberta.slack@wv.gov
www.state.wv.us/wvnha

  • write to place a complaint
  • complaint form available on website

Office of Health Facility Licensure and Certification
c/o Medicare Program
408 Leon Sullivan Way
Charleston, WV 25301-3718
1 (304) 558-0050
www.wvdhhr.org/ohflac

  • place complaint by phone or in writing

Nurses

Licensed Practical Nurses
101 Dee Drive, Suite 100
Charleston, WV 25311-1688
1 (304) 558-3572
1 (877) 558-5767
1 (304) 558-4367
Email: lpn.board@wv.gov
www.lpnboard.state.wv.us

  • call, write, e-mail or fax complaint
  • complaint form available on the website under discipline

WV Board of Examiners for Registered Professional Nurses
101 Dee Drive, Suite 102
Charleston, WV 25311-1620
1 (304) 558-3596
e-mail: rnboard@state.wv.us
www.wvrnboard.com

  • call, write, e-mail or fax complaint
  • complaint form available on the website- must be notarized

Narcotics

West Virginia Board of Pharmacy       
232 Capitol St.       
Charleston, WV 25301       
1 (304) 558-0558
Email: victoria.r.ball@wv.gov        
www.wvbop.com

  • call the board to receive a complaint form
  • complaint form available online
  • complete form and return

Meat and Meat Products

Meat & Poultry Inspection Division       
WV Dept. of Agriculture       
1900 Kanawha Blvd., East       
Charleston, WV 25305        
1 (304) 558-2206        
www.wvagriculture.org

When dealing with a public health issue while at the distributor:

  • call to file complaint

When dealing with any other issue at the distribution level:

  • contact county health dept. in the area where purchased

When dealing with products on the shelves:

  • call Regulatory Environmental Affairs at 1 (304) 558-2208

Markets

Regulatory & Environmental Affairs Division       
WV Dept. of Agriculture       
1900 Kanawha Blvd., East       
Charleston, WV 25305       
1 (304) 558-2208       
www.wvagriculture.org

When dealing with products on the shelves:

  • call division to place complaint

Lotteries

Public Relations Officer of the West Virginia Lottery       
P.O. Box 2067       
Charleston, WV 25327       
1 (304) 558-0500
1 (800) 982-2274       
Email: mail@wvlottery.com    

  • call or write to place complaint

Lawyers

West Virginia State Bar   
Office of Disciplinary Counsel   
City Center East
4700 MacCorkle SE, Ste. 1200C
Charleston, WV 25304
1 (304) 558-7999
Fax: 1 (304) 558-4015
www.wvodc.org

  • download form or call to have a complaint form mailed

Land Surveyors

West Virginia State Board of Examiners of Land Surveyors       
416 Airport Road, Suite One       
Sutton, WV 26601-9740   
1 (304) 765-0315
1 (304) 765-0316 (fax)   
Email: wvbps@wv.gov    
www.wvbps.com

  • call to receive a complaint form

Landscape Architects

Michael R. Biafore, Chairman
WV State Landscape Architects’ Licensing Board
522 Ashebrooke Square
Morgantown, WV 26508
1 (304) 594-3006
1 (304) 594-1482
Email: michael@biafore.com    
www.wvlaboard.org

  • file a written complaint detailing the complaint, including the architect and his/her license number

 

Insurance Agents, Adjusters, Brokers, Companies, or Solicitors

West Virginia offices of the Insurance Commissioner       
ATTN: Consumer Services Division   
P.O. Box 50540, 1124 Smith St.   
Charleston, WV 25305-0540   
1 (888) 879-9842   
Email: consumer.service@wvinsurance.gov    
www.wvinsurance.gov

  • file written complaint
  • complaint form available on the website   
    • name of agent and company
    • detail the problem
    • your name, daytime telephone number, and address
    • policy or claim number
    • policy period
    • date of loss

Hospice

Office of Health Facility Licensure and Certification       
Capitol and Washington Streets       
408 Leon Sullivan Way
Charleston, WV 25301-1799
1 (304) 558-0050
Fax: 1 (304) 558-5607       
Email: shannon.d.wallace@wv.gov        
www.wvdhhr.org/ohflac

  • place complaint by phone or in writing

Drug Paraphernalia

WV State Tax Department   
ATTN: Criminal Investigation Div.   
P.O. Box 1143   
Charleston, WV 25324-1143   
1 (304) 558-8510   

  • file complaint in writing
    • name of group
    • detail problem
    • your name and address

Dental Care

West Virginia Dental Association
2016 1/2 Kanawha Blvd., East
Charleston, WV 25311
phone: 1 (304) 344-5246
Email: WVRDS@aol.com
www.wvdental.org

  • submit complaints in writing
  • complaint for available online

OR

West Virginia Board of Dental Examiners
1319 Robert C. Byrd Drive
PO Box 1447
Crab Orchard, WV 25827
Phone: 1 (877) 914-8266
Email: wvbde@suddenlinkmail.com
www.wvdentalboard.org

  • submit complaints in writing

Contractors

The Board only accepts complaints after you get a court judgment.

To complain about contractors before going to court you may contact:

West Virginia Attorney General    
Consumer Protection Division   
P.O. Box 1789   
Charleston, WV 25326-1789   
(304) 558-8986   
1-800-368-8808   
Email: consumer@wvago.gov    
www.wvago.gov

  • call to receive a complaint form or download form from website
  • an arbitrator is assigned to case by consumer protection

After you have obtained court judgment against contractor you may contact:   

WV Division of Labor   
ATTN: West Virginia Contractors Licensing Board   
State Capitol Complex   
Building 6, Room B749   
Charleston, WV 25305   
(304)558-7890   
www.wvlabor.com

  • send a certified copy of court judgment against contractor

Chiropractors

West Virginia Board of Chiropractic
415 1/2 D Street, Suite 6
P.O. Box 8532
South Charleston, WV 25303
1 (304) 746-7839
1 (304) 746-0794 (fax)
e-mail: wvchiroboard@frontier.com
www.wvboc.com

  • call, write or e-mail to receive a complaint form
  • complaint form available to download on website

Charitable Raffles

WV State Tax Department
ATTN: Criminal Investigation Div.
P.O. Box 1143
Charleston, WV 25324-1143
1 (304) 558-8510

  • file complaint in writing or by phone and include:
    • name of raffle
    • your name (confidential)
    • details of problem

Advertising

Better Business Bureau
Complaint Form Request
1018 Kanawha Blvd. E. #301
P.O. Box 2541
Charleston, WV 25329-2541
1 (304) 345-7502
1 (866) 228-1820
1 (304) 345-7511(fax)
Email: info@cantonbbb.org
www.canton.bbb.org

  • file a written complaint
  • online complaint form available on the website